BoingBoing pal and Citibank customer Jake Appelbaum tried to withdraw some cash with his ATM card on Saturday night. He initiated his bank account long ago in the US, but was in Toronto, Canada yesterday. Jake explains:
To my surprise, the ATM machine rejected the transaction and urged me to contact my financial institution. The machine also reported on the receipt “INELIGIBLE ACCOUNT.”
Jake called Citibank’s international customer support number, and soon learned that the lockout was part of a much larger fraud crisis — by no means the only data security issue at Citibank in recent months.