Where do you turn when you have a problem? Family and friends? Experts? Internet searches? Libraries?
We asked those and a variety of other questions on a recent survey and found some surprising things. In a report we issued this afternoon, we found that for a cluster of problems with government connections more people turn to the internet than to experts or family members.
This preference for the internet isn’t the case for every person’s every problem. But it was interesting to see how much the internet has moved from the periphery of people’s lives a decade ago to the center of their information environment now. (more. . .)